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Shipping & Returns

We partnered with FedEx, DHL, Delhivery, and India post for our dispatch. We will prioritize the courier partner based on serviceability and delivery timeline.

TIMELINE TO PREPARE THE ORDER FOR SHIPPING

All orders are dispatched within 48 to 72 hours timeline.

TIMELINE TO DELIVER THE ORDER

90% of all dispatched orders are delivered within 3 to 4 working days across India. Other orders except India Post will get delivered within 5 to 7 working days, India Post orders will get delivered within 7 to 10 working days. International shipment takes 7 to 15 days for delivery, you can contact our support team for region-wise details.

SHIPPING CHARGES

We charge shipping cost on domestic orders of INR 150

On international orders we charge an extra amount for shipping, please contact us to know the shipping amount.

RETURNS

It is our earnest effort to deliver the best quality products.

As a policy, no exchange or returns are offered on any product that's delivered in the best of condition.

However, if the product is wrongfully delivered (the product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order. The right product will be delivered to the customer in 7 to 10 working days. In such cases, if the customer requires a refund, the same will be processed in 7 to 10 working days.

You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over INR 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return or exchange a product or report the damage in transit please get in touch with us via email at product@indianschoolofimage.com within 24 hours of the product delivery.

Indian School of Image management is not liable to pay any duties or taxes, in case the customer refuses to pay - for any international order.

 
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